There are several reasons why charging might be slower than expected. Here are the most common ones: 🔌 1. Your vehicle might be the limit Every EV has a maximum charging speed it can handle. ➤ For example, older EVs may charge at up to 50 kW, while newer models can go up to 250–350 kW with DC charging. 🔋 2. Battery charge level Batteries charge faster when they’re low (0–30%). As they get closer to 80–100%, charging naturally slows down to protect the battery. ⚠️ 3. Charging cable limitations If the cable can’t support the power your EV is asking for, charging will be slower — even if the charger itself offers higher capacity. 👥 4. Charger is being used by multiple vehicles When more than one EV is plugged into the same charger, the power is shared dynamically, which may reduce the charging speed for each car. 🌡 5. Battery or outside temperature High temperatures can affect charging speed — mostly for safety reasons.

Absolutely! If you're a registered incharge user, you can view all the details of your charging sessions right from the app. Here’s what you’ll find: 📍 Charger location 📅 Date and time of the session ⚡ Energy consumed (in kWh) 💶 Cost of the session ⌛ Charging duration 🧾 History of past sessions 📱 Just open the app and go to the Profile and then Charges section.

Yes, you can — if you’re a registered incharge user. You can use your RFID card: 🔌 Plug the charging cable into your car. 💳 Tap your RFID card on the charger’s reader. ⚡ Charging will start automatically — no need to open the app. ℹ️ The RFID card is available to all registered users. If you don’t have one yet, you can easily order it via email at [email protected].

Don’t worry — there are easy solutions: 📱 Open the incharge app ➤ There, you can see in real time which chargers are available. ➤ Find the nearest available charger and start navigation directly from the app. In the meantime, our team is already working to fix the issue as quickly as possible.

You can start a charging session in 3 easy ways: 📱 Using the incharge app Plug the charging cable into your car. ➤ If the charger doesn’t have a built-in cable (AC), plug the other end into the charger too. Open the incharge app. Select the charger your car is connected to. Swipe right to start charging. By scanning the QR code Scan the QR code on the charger. You’ll be taken directly to that charger’s screen in the app. Swipe right to start charging. 💳 With an RFID card (only for registered users) Plug the cable into your car. Tap your RFID card on the reader area of the charger. ⚡ Your charging session will start right away.

You can stop charging in 3 different ways: 📱 Using the incharge app Open the app and go to the charger screen. When your car is connected, swipe left to stop charging. 💳 With an RFID card (only for registered users) Tap your RFID card on the charger’s reader. ⚡ Charging will stop immediately. 🆘 Using the emergency stop button (only on DC chargers) Press the red emergency stop button to stop charging instantly. Unplug the cable from your car. Then, pull and gently turn the button to return it to its original position. ⚠️ We recommend using the app or your RFID card to stop charging safely and smoothly. Using the emergency button may leave the charger temporarily unavailable if it’s not reset properly.

Within the incharge app, in my profile section, you will find all valuable charging statistics e.g. Total charging time for a specific period, total spend, charging history and more.

LIf charging doesn’t stop as expected, try the following steps: 📱 First, make sure you have: Swiped left in the incharge app to stop charging, or Tapped your RFID card on the correct spot on the charger. 🔐 Unlock your car and try to remove the cable manually. 🛑 Still not working? Call our Customer Support team right away at +30 218 88 18 102. We’re here to help!

Follow these steps to solve the issue: Make sure you’ve already stopped the charging session: Swipe left in the incharge app, or Tap your RFID card on the charger. Check that your car is unlocked. Try unplugging the cable again. ❗ On DC chargers, you can use the emergency stop button: Press the red button and unplug the cable. Then, pull and gently twist the button to return it to its original position. ☎️ Still stuck? Call our Customer Support team at +30 218 88 18 102. Our agents will guide you safely and step-by-step. 💡 Tip: Try gently pushing the cable inward before pulling it out. Sometimes the locking pin gets stuck, and this small move can help release it.

If you’re a registered user, you can easily, through the incharge app: Set your preferred (default) payment method for topping up your digital wallet Add or remove debit/credit cards anytime 💡 Tip: Payment management is available in your profile section of the app, under "Proflie" and then "Wallet".

For non-registered users (guests): You can pay using debit or credit cards, as well as Apple Pay and Google Pay. For Members and Premium Members: All transactions are made through your digital wallet in the incharge app. You can top up your wallet using: *Debit or credit cards *Apple Pay *Google Pay

Yes! incharge offers a 20% discount at AC charging points during off-peak hours 🌙 🕘 From 9:00 PM to 9:00 AM 🔸 Chargers located at hotels are excluded. 📱 Open the incharge app to see which locations are included and check out the latest offers. 💡 TIP: Turn on notifications on your phone so you never miss a new offer!

All charging fees are shown before you start your session, right in the charger menu. For example, there may be a stay time fee if you remain connected to the charger without active charging. For Premium Members, there is an annual subscription that offers: Access to lower fees The ability to reserve chargers And other exclusive benefits ℹ️ No hidden fees — we make sure you see everything clearly before you start!

Charging costs depend on a few factors: • The type of charger you use • Whether you have an active incharge subscription • The time of day you’re charging Before you start a session, the incharge app clearly shows all pricing details, so you know exactly what you'll be paying. Here are some typical charges you might see: ⚡ Energy charge (€ / kWh) ⏱ Connection time fee 📅 Reservation fee ✅ That way, you’re always informed and confident about the final cost — every time!

If a payment fails, you’ll see a notification explaining the reason, so you know exactly what happened. Please make sure that your card is active and that you have enough available balance. If the problem continues, feel free to contact our Customer Support team at +30 218 88 18 102. Our representatives are ready to help you immediately.

Yes, VAT is always included in the final price you see before starting a charging session or purchasing a service. There are no hidden fees — the amount you see is the final price.

The digital notice of payment is sent automatically to your registered email as soon as your charging session is complete.

For now, only payments in euros (€) are supported. Regardless of your card’s country of issue, the charge will be made in euros. If your card is in a different currency, your bank may apply conversion fees.

You are only charged for successful charging sessions on our side. Specifically: If you are a guest user and the charging session does not complete, the payment authorization is automatically canceled and your money is refunded immediately. In the rare case that you are a registered Member or Premium Member and for any reason the session fails but the charge went through, please contact our Customer Support team at +30 218 88 18 102. Our representatives will ensure the issue is resolved promptly.

No. Cancelling your Premium Membership before the expiry of the anniversary will not refund any unused portion of the relevant subscription fee amount. The relevant unused portion is considered a fair compensation to incharge for the administrative costs of activating and deactivating the relevant account.

You can upgrade to Premium in the following ways: 🆕 New user? When signing up in the incharge app, you can choose the Premium plan right away. Just: Top up your wallet with the amount equal to the annual subscription Add an extra amount to start charging, as required for all members 🔄 Already a member and want to upgrade to Premium? Send an email to [email protected] with the following: Your full name Your incharge account number ⚠️ Make sure to send the email from the same address you use in the incharge app, for verification purposes. ⚡ Upgrade today and enjoy all the benefits of being a Premium Member!

Ιf you wish to terminate your Premium Membership, you can do so at any time. Simply send an email to [email protected] including: Your full name Your incharge account number The email address you use in the app ⚠️ For security reasons, the cancellation request must be sent from the same email address registered in the incharge app. ✅ Once your subscription is cancelled, your account will automatically be switched to a basic Member plan, without access to Premium benefits. 💡 Thinking of cancelling? Remember, as a Premium Member you have access to valuable discounts and extra features, such as charger reservations and charging with your RFID card!

Of course — you can change your membership type at any time! To do so, simply send an email to [email protected] including: Your full name Your incharge account number The email address linked to your incharge app ⚠️ Important: The request must be sent from the email address you use in the incharge app, for identification purposes. 🎯Whether you want to upgrade to Premium or switch back to the basic plan, the process is simple and fast.

Become a Premium incharge member and enjoy benefits that make every charging experience easier and more affordable: 🔖 Competitive pricing Get access to the lowest AC & DC charging rates across the incharge network. 🔐 Charger reservation service Don’t leave it to chance — secure your spot at selected chargers when you need it most. 💳 Free personalized RFID card Charge easily and without your phone, using your own RFID card. 🏷️ Exclusive discounts at nrg stores 20% off charging equipment 10% off all other nrg products ⚡ Premium is for those who want more — and we make sure you get it.

You can pay for your Premium subscription in the following ways: 🆕 New to incharge? During registration: You select your plan With the completion of your registration, a payment at least equal to the annual subscription will be required You complete the top-up to activate charging — same process as for all other members 🔄 Already using incharge and want to upgrade to Premium? The subscription fee will be charged automatically using the saved payment card linked to your account. ✔️ All the above steps are fast, simple, and secure.

Yes, the incharge app is required to become a Premium Member and manage your account. To upgrade: Just send an email to [email protected] with the following details: Your full name Your incharge account number The email address you use in the app ⚠️ Make sure to send the request from the same email you’ve registered in the app, for verification purposes. 🚀 As a Premium Member, you’ll keep using the app as usual — but with extra perks, like: Lower charging rates Charger reservations Your own RFID card, and much more!

💎 The annual subscription to become a Premium Member of incharge is €50/year. 🔖 Special first-year offer: Get Premium with 50% off — only €25 for your first year! With a small yearly fee, you unlock big benefits: ✔️Lower incharge rates on AC/DC charging ✔️ Charger reservations ✔️RFID card charging access ✔️Discounts on charging equipment & nrg products ...and much more!

Yes, as long as all users access the incharge app from the same user account. Each subscription is linked exclusively to a single RFID card.

If you cancel your Premium subscription but keep your incharge account, your RFID card will continue to work as normal — no action needed. ❌ However, if you permanently delete your incharge account, you’ll need to send an email to [email protected] so your RFID card can be deactivated for security reasons. 💡 Tip: The RFID card is a super handy way to charge — even without using the app. Keep it active for as long as you're part of the incharge community!

No! Signing up and staying as a standard incharge member is completely free. You can continue using the app and charging your vehicle as usual — no changes required. ⚡ Upgrading to Premium is optional and offers extra benefits for those who want more — like lower prices, charger reservations, and exclusive discounts.

To learn more about using the incharge app, the terms and conditions, and our privacy policy, please visit: 🔗 incharge App Terms & Conditions: https://www.incharge.gr/en/terms-and-conditions-of-incharge-application 🔐 Privacy Policy: https://www.incharge.gr/en/privacy-policy-incharge 📌 We recommend reading them to better understand how the service works and how we handle your data safely and responsibly.

Yes! Your Premium subscription is automatically renewed each year on the date of your registration, so you can continue enjoying all the program’s benefits without interruption. 🛑 If you wish to cancel your subscription, you can do so at any time by sending a request to [email protected]. 💡 With automatic renewal, you don’t have to worry about unexpected interruptions to your services or discounts!

Yes, you can choose to become a Premium Member of incharge and enjoy lower charging prices at both AC and DC chargers across our network. As a Premium Member, you also get access to extra benefits such as: The ability to charge using an RFID card Reserve chargers at selected locations Track your charging history Notifications about available chargers 20% discount on charging equipment at nrg stores 10% discount on all products at nrg stores 💡 Tip: Promotional offers come up from time to time, so stay tuned!

Νo. The reservation option is offered only at selected locations that have at least 4 DC chargers. In fact, the ""Reserve"" option is available for ¼ of the chargers at each eligible location. 📍 Locations with reservation capability: #1574 left B (Leptokaria Rest Area to Thessaloniki) #1578 left B (Leptokaria Rest Area to Athens) #1584 left B (Korinos Rest Area to Athens) #1469 left B (Korinos Rest Area to Thessaloniki) #1551 liquid (Spathovouni Rest Area to Tripoli) #1501 left B (Arfara Rest Area to Kalamata) #1176 titan 180kW (Atalanti Rest Area to Lamia) #1587 left B (Atalanti Rest Area to Athens) #1563 left B (Amfilochia Rest Area to Antirrio) 💡 The list may be expanded in the future as the incharge network grows.

Υes, specific cancellation fees and no-show charges apply depending on the charging point and type of reservation: Cancellation for the ""Reserve Immediately"" option ✅ Free cancellation: Within 5 minutes from the start of the reservation. 🔁 After 5 minutes: Cancellation with charge. ❌ If you do not cancel and do not use the session, a no-show fee applies. Cancellation – ""Reserve Later"" ✅ Free cancellation: Within 15 minutes from the reservation scheduling. 🔁 After that: Cancellation with charge, up to 15 minutes before the start of the reservation. ❌ After that: Cancellation is not possible, and no-show will be charged. 🔴 Cancellation fees For DC charging points off highways: €1.00 For DC charging points on highways: €3.00 ⛔ No-show charges For DC charging points off highways: €3.00 For DC charging points on highways: €6.00 💡 Tip: Don’t worry! All fees are clearly displayed in the app before you confirm any reservation.

📍 By selecting “Reserve Immediately”, you can instantly book a charging point for a specific time slot, based on current availability. 📅 By selecting “Reserve Later”, you can schedule your reservation for a time within the next 8 hours — ideal for planning your trip in advance. ℹ️ Reservation options may evolve in the future, so stay tuned on the incharge app for any updates.

No. Once a driver plugs in the cable and charging begins, the spot is considered occupied and the “Reserve Immediately” option is automatically disabled. 🔄 The spot will become available for reservation only after the charging session is completed and the previous vehicle has been unplugged. 💡Tip: For a smoother experience, you can track real-time availability of charging points directly through the incharge app.

📍 When a charging point is reserved, it appears in purple on the app map and is marked as “ Status Reserved”. 🔒 This means that the spot has been booked by another user and the charging session hasn't started yet. In this case, it is not available to other drivers — only the person who made the reservation can initiate the charging. 💡Tip: If you want to secure a spot in advance, you can use the reservation feature through the incharge app (available for Premium members).

⏳ You can reserve a charging spot up to 8 hours in advance of your desired arrival time. ❗Reservation is available exclusively to Premium members via the incharge app.

No. The option to reserve a charging spot is available exclusively for Premium members of the incharge app. 💎 If you want to enjoy this feature and other benefits, you can easily upgrade your account.

If your RFID card is lost or stolen, please notify our team immediately by sending an email to 📧 [email protected]. 🕘 Response Time: ✅ If your request is sent Monday – Friday (09:00 – 17:00), the card will be deactivated the same day. ⏳ For requests sent on weekends or public holidays, deactivation will take place on the next working day.

No. The RFID card provided by the incharge network is separate and intended exclusively for use on the publicly accessible network of chargers operated by the service.

Every Registered User of the incharge network can request a free RFID card by sending an email to 📧 [email protected], including the postal address where they wish to receive the card. 📦 The card is shipped inactive, and to activate it, simply follow the instructions included in the package. The RFID card can be used to: ✅ Start & stop charging Without the need to use the app — Perfect for areas with weak signal or when your phone battery is low. 💡 Tip: Still a Guest User? Sign up today to get access to an RFID card and make charging faster and easier than ever!

No. The RFID card is provided free of charge to all Registered Users of the incharge network — whether they are basic Members or Premium users. 💳 Want an RFID card? Send a request to [email protected] including your postal address and upgrade your charging experience!

RFID cards are a simple and convenient way to start or stop charging your electric vehicle without needing the incharge app. Where are they useful? ✔️ In areas with weak mobile signal ✔️ When your phone is off or out of battery ✔️ For quick and instant charging — with just one tap! How do I use my card? 🔌 Plug the charging cable into your vehicle 💳 Tap your RFID card on the marked RFID area on the charger ✅ Your account is automatically recognized, and charging begins 🔋 To stop charging, simply tap your card again at the same spot

No. The RFID card is available exclusively to registered users of the incharge network — either as basic Members or Premium users. 📌 Guest Users are not required to register with the service. Simply provide your email address and debit/credit card number, and you're ready to start charging. 💡 Tip: Want to get an RFID card? Register for free on the incharge app and upgrade your charging experience!

👤 If your previous profile was created as a private, you will need to create a new profile as a Corporate Customer. Follow these steps: 📲 Open the incharge app. During registration select I represent a business option. Fill in the company's TIN, complete the registration and gain access to invoicing and business benefits.

To create a corporate profile, you must follow the registration process as a new user using a different email address than the one you have already used for your personal account. 📌 It is not possible to create a new professional profile with the same email, even if the personal account has been deleted previously.

Corporate customers are required to register in order to charge as registered users. Registration is necessary for the issuance of a Sales Invoice, as the relevant tax details must be collected. 📌 If you choose to use the network without registering (as a guest), you can still complete the charging session as usual. However, at the end of the session, you will receive a Receipt, not a Invoice.

👤 If your previous profile was created as a private , you will need to create a new profile as a Corporate Customer. Follow these steps: 📲 Open the incharge app. Tap on Register and select ""Corporate Customer"" in the corresponding field. Fill in the following required information: 🏢 Company name 🔢 VAT number 🏛 Tax office 📧 Contact email 📱 Mobile phone number ✅ Complete the registration and gain access to invoicing and business benefits.

When the charging of your vehicle is completed but the vehicle remains connected to the station, the incharge system sends you a notification to move your vehicle to avoid the activation of the Plug-Time Fee. 📨 The notification is sent through the available notification channels you have activated on your account: Email SMS Push notifications (app alerts) 💡Tip: Make sure your notifications are active so you stay informed and avoid extra charges.

The Plug-Time Fee is a charge imposed when a vehicle remains connected to a charging station without actively charging. It applies to both registered users and guests (Guest Users) of the incharge service and is calculated based on the duration the vehicle stays connected after the charging session has ended. 📲 Registered users are notified in advance through the app so they can move their vehicle and avoid the fee. 🎯 The purpose of this charge is to prevent occupancy of the charging point and to facilitate access for other drivers.

Yes. When selecting charging as a guest, make sure you have chosen to receive charging-related notifications. This way, you will be able to monitor the charging process and move your vehicle in time to avoid any potential charges.

No. The capture amount applies exclusively to Guest Users of the incharge app. 📌 Registered users (whether Member or Premium) are not subject to a temporary amount hold before starting a charging session.

The Capture Amount applies exclusively to Guest Users of the incharge app. 🔒 Before the start of charging, an amount of €15 is temporarily reserved on your card to ensure sufficient balance for payment. If the final charging fee: Is less than €15: The unused balance is returned to your card. The refund time depends on the issuing bank. Is more than €15: The additional amount is automatically charged to your card after the reserved amount is used. ℹ️ This procedure is a standard practice and ensures smooth completion of the charging session for non-registered users.

No. Within the Group Billing service: Payments are made exclusively by the Primary Account (professional account). Members (individual users) do not pay for their charging sessions. Each member can only view their own activity within the app. Members do not have access to the activity of the Primary Account or other group members. 📌 This ensures complete privacy and a clear separation of roles.

To activate the Group Billing service as a Primary Account, please follow the steps below: 📩 Send a request to the email: [email protected]. The rest is up to us.

No. The ability to create a Primary Account within the Group Billing service is provided exclusively to corporate accounts. However, the members (Members) added to a Group Billing scheme must be private only.

Group Billing is a service available exclusively for professional accounts (Primary Accounts). Through this service, a primary account can create a “group” of users (Members) — such as fleet drivers, collaborators, or family members — and take consolidated responsibility for billing their usage on the incharge charging network. 📌 This way, the Primary Account holder easily manages the expenses of all connected drivers through a single account.

Most likely, the Primary Account (i.e., the professional account managing the group) has insufficient balance in its wallet. 🔄 To continue charging: You will need to contact the owner of the Primary Account and ask them to add funds to their account wallet, so that the charging capability for all group members can be reactivated. 📌 The ability to charge depends exclusively on the available balance of the Primary Account.